SMS Notification

As an additional layer of security for withdrawal and online transactions, you will now receive a notification via SMS/Text message to your registered Philippine mobile number every successful transaction:



If your registered mobile number with us is not yet updated, visit your nearest TRBI branch or call our Customer Service (043) 702-8342 or Toll-Free Hotline 1-800-1888-8724.



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Replacement of old TRBI ATM Debit Cards

TRBI will REPLACE all TRBI ATM Debits with EMV-enabled cards with no charge beginning April 2017. This move is in compliance with Bangko Sentral ng Pilipinas (BSP) Circular 859 mandating banks to shift to EuroPay, MasterCard & Vis (EMV).


ATM Debit Card Cardholders can get their replacement card from their branch of account. For identified payroll accounts, the replacement process will be arranged by branches with the respective employer/companies.


Clients will receive an SMS notification once their EMV-enabled ATM Debit Cards are available for pick-up on their respective branch of account.


For further questions and inquiries, you may call our Customer Service Service Hotline (043) 702-8342 or visit your nearest TRBI branch.

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TRBI ATM Debit Cards can now be used in United States of America and Canada through NYCE ATMs and POS terminals. NYCE is the primary network of 301,500 ATMs with a customer base of 89 million users in the US and Canada.


Also, our ATMs can now accept China Union Pay (CUP)International Card and MegaLink for ATM withdrawal transactions.

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TRBI is now an accredited collection agent of Social Security System. Your SSS contributions and loan payments will becredited directly to SSS.


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ATM Advisory: System Upgrade


Please be advised that we will be having an ATM downtime on April 20, 2015, Monday, at 11:00 A.M. due to Switch OS upgrade as part of yearly security program with PCI-DSS.


The whole activity will consume 1 hour downtime that will affect all related services:

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The old banknote series (NDS) will still be accepted in exchange for NGC banknotes at all authorized agent banks and all BSP offices and branches for

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TRBI Tag line
About Us

To ensure security of transactions and personal information in electronic delivery channels, consumers should be oriented of their roles and responsibility which, at a minimum, include the following:

  1. Internet Products and Services
    1. Secure Login ID and Password or PIN
      • Do not disclose Login ID and Password or PIN.
      • Do not store Login ID and Password or PIN on the computer.
      • Regularly change password or PIN and avoid using easy-to-guess passwords such as names or birthdays. Password should be a combination of characters (uppercase and lowercase) and numbers should be at least 6 digits in length.
    2. Keep personal information private
      • Do not disclose personal information such as address, mother’s maiden name, telephone number, social security number, bank account number or e-mail address – unless the one collecting the information is reliable and trustworthy.
    3. Keep records of online transactions
      • Regularly check transaction history details and statements to make sure that there are no unauthorized transactions.
      • Review and reconcile bank statements for any errors or unauthorized transactions promptly and thoroughly.
      • Check e-mail for contacts by merchants with whom one is doing business. Merchants may send important information about transaction histories.
      • Immediately notify the BSI if there are unauthorized entries or transactions in the account.
    4. Check for the right and secure website
      • Before doing any online transactions-or sending personal information, make sure that correct website has been accessed. Beware of bogus or "look alike” websites which are designed to deceive consumers.
      • Check if the website is "secure" by checking the Universal Resource Locators (URLs) which should begin with “HTTPS” and a closed padlock icon on the status bar in the browser is displayed. To confirm authenticity of the site, double-click on the lock icon to display a security certificate information of the site.
      • Always enter the URL of the website directly into the web browser. Avoid being re-directed to the website, or hyperlink to it from a website that may not be as secure.
      • If possible, use software that encrypts or scrambles the information when sending sensitive information or performing e-banking transactions online.
    5. Protect personal computer from hackers, viruses and malicious programs.
      • Install a personal firewall and a reputable anti-virus program to protect personal computer from virus attacks or malicious programs.
      • Ensure that the anti-virus program is updated and runs at all times.
      • Always keep the operating system and the web browser updated with the latest security patches, in order to protect against weaknesses or vulnerabilities.
      • Always check with an updated anti-virus program when downloading a program or opening an attachment to ensure that it does not contain any virus.
      • Install updated scanner software to detect and eliminate malicious programs capable of capturing personal or financial information online.
      • Never download any file or software from sites or sources, which are not familiar or hyperlinks sent by strangers. Opening such files could expose the system to a computer virus that could hijack personal information, including password or PIN.
    6. Do not leave computer unattended when logged-in.
      • Log-off from the internet banking site when computer is unattended, even if it is for a short while.
      • Always remember to log-off when e-banking transactions have been completed.
      • Clear the memory cache and transaction history after logging out from the website to remove account information. This would avoid incidents of the stored information being retrieved by unwanted parties.
    7. Check the site’s privacy policy and disclosures.
      • Read and understand website disclosures specifically on refund, shipping, account debit/credit policies and other terms and conditions.
      • Before providing any personal financial information to a website, determine how the information will be used or shared with others.
      • Check the site’s statements about the security provided for the information divulged.
      • Some websites’ disclosures are easier to find than others - look at the bottom of the home page, on order forms or in the "About" or "FAQs" section of a site. If the customer is not comfortable with the policy, consider doing business elsewhere.
    8. Other internet security measures:
      • Do not send any personal information particularly password or PIN via ordinary e-mail.
      • Do no open other browser windows while doing online transactions.
      • Avoid using shared or public personal computers in conducting financial transactions.
      • Disable the "file and printer sharing" feature on the operating system if conducting financial transactions online.
      • Contact the concerned BSI to discuss security concerns and remedies to any online e-services account issues.
  2. Other Electronic Products/Channels
    1. Automated Teller Machine (ATM) and debit cards
      • Use ATMs that are familiar or that are in well-lit locations where one feels comfortable. If the machine is poorly lit or is in a hidden area, use another ATM.
      • Have card ready before approaching the ATM. Avoid having to go through the wallet or purse to find the card.
      • Do not use ATMs that appear to have been tampered with or otherwise altered. Report such condition to the BSI.
      • Memorize ATM personal identification number (PIN) and never disclose it with anyone. Do not keep those numbers or passwords in the wallet or purse. Never write them on the cards themselves. And avoid using easily available personal information like a birthday, nickname, mother's maiden name or consecutive numbers.
      • Be mindful of "shoulder surfers" when using ATMs. Stand close to the ATM and shield the keypad with hand when keying in the PIN and transaction amount.
      • If the ATM is not working correctly, cancel the transaction and use a different ATM. If possible, report the problem to the BSI.
      • Carefully secure card and cash in the wallet, handbag, or pocket before leaving the ATM.
      • Carefully secure card and cash in the wallet, handbag, or pocket before leaving the ATM.
      • Do not let other people use your card. If card is lost or stolen, report the incident immediately to the BSI.

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